F A Q
Your Questions, Answered
Everything you need to know before your consultation — if you don't see your question here, just reach out.
Do I need a consultation before buying?
We recommend a personal consultation so we can recommend the right technology and products for your specific skin concerns. Consultations are free and can be booked online or via WhatsApp.
Are your light-therapy devices safe to use at home?
Yes. Every device we carry is FDA-cleared and designed for safe home use, with clear instructions provided at purchase and ongoing support available if you have questions.
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by destination, and you'll receive tracking details as soon as your order ships.
What if a product doesn't work for my skin?
We stand behind everything we sell. If a product isn't right for you, reach out within our return window and our team will help you find an alternative or process a return.
How do I know which collection is right for me?
Every skin is different. During your consultation, our specialists will walk you through your options based on your skin type, concerns, and goals — no guesswork required.
How can I get in touch?
You can reach us anytime via WhatsApp, email, or by booking a personal visit — we're available whenever you need us.